Brands Affected: Whirlpool, Maytag, Amana

Models:

MHW3000BG0, MHW4200BG0, MHW7000AW1, WFW80HEBW1, WFW86HEBW0

MHW3000BG1, MHW4200BW0, NFW5700BW0, WFW80HEBW2, WFW86HEBW1

MHW3000BW0, MHW4200BW1, NFW5700BW1, WFW8640BC0, WFW86HEBW2

MHW3000BW1, MHW4200BW2, WFW70HEBW0, WFW8640BC2, WFW88HEAC0

MHW3000BW2, MHW6000AG0, WFW70HEBW1, WFW8640BW0, WFW88HEAW0

MHW3500BW0, MHW6000AW0, WFW70HEBW2, WFW8640BW1, WFW88HEAW1

MHW4000BW0, MHW6000AW1, WFW80HEBC0, WFW8640BW2, WFW94HEAC0

MHW4000BW1, MHW7000AG0, WFW80HEBC1, WFW86HEBC0, WFW94HEAW0

MHW4000BW2, MHW7000AW0, WFW80HEBW0, WFW86HEBC1, WFW94HEAW1

 

Serial Numbers:

Date codes between C3415* — C3425*

 

Concern:

Potential internal hose leak between the inlet valve and dispenser

 

Cause:

The cross flow inlet hoses that carry water from the inlet valve to the dispenser in some front-load direct-drive washer models may leak under certain high pressure conditions.

 

Correction:

Replace 2 inlet hoses and 4 clamps using Kit # W10669151.

 

Photo Reference:

#1 Part #W10577770 - Hose, Cross Flow Blue

#2 Part #W10577787  - Hose, Cross Flow Black

#3 Part #596669 - Hose Clamp, ROHS

Figure 1 – Hose & Clamp Replacement

 

Download: W10667743.pdf

 

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Brands Affected: Whirlpool, Maytag

Models:
WFW88HEAC0 WFW94HEAC0 MHW6000AG0 MHW7000AG0
WFW88HEAW0 WFW94HEAW0 MHW6000AW0 MHW7000AW0

Serial Numbers: All serial numbers

Concern:
Dispenser drawer does not stop at release tab when pulled out. Customer may inadvertently pull dispenser completely out of washer resulting in spilled detergent, bleach, and/or fabric softener on floor.

Correction:
The release tab on the siphon assembly has been reinforced as well as adding a clip to increase tension on the tab.

Perform the following steps to replace the old siphon top with the new siphon/clip assembly.

1. Pull dispenser drawer out until it stops.

2. Press down on the release tab and pull straight out to remove the dispenser assembly from washer (see figure 1).

figure 1 - remove old siphon
Figure 1 –remove old siphon

3. Lift off old siphon from dispenser by pulling straight up.

4. Install (W10581503) new siphon with clip assembly (see figures 2 & 3). Slide siphon back onto posts on dispenser.

figure 2 new siphon:clip assembly (top)
Figure 2 –new siphon/clip assembly (top)

figure 3 - new siphon:clip assembly (bottom)
Figure 3 – new siphon/clip assembly (bottom)

5. Align edges of dispenser with guides in washer, and then slide dispenser assembly back into slot.

Download: W10600534.pdf

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Overview:
The following procedures will allow the installer to perform a delivery test cycle that will check and verify all major washer functions. This pointer, along with Delivery Pointer # W10657325, should be performed together during the VMW product installation.

Download: W10657199.pdf

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Whirlpool Models:
WFW96HEAC0 WFW96HEAU0 WFW96HEAW0 WFW70HEBW0 WFW80HEBC0 WFW80HEBW0 WFW8640BC0 WFW8640BW0 WFW86HEBC0 WFW86HEBW0 WFW88HEAC0 WFW88HEAW0 WFW94HEAC0 WFW94HEAW0 WFW70HEBW1 WFW80HEBC1 WFW80HEBW1 WFW8640BC1 WFW8640BW1 WFW86HEBC1 WFW86HEBW1

Maytag Models:
MHW8000AG0 MHW8000AW0 MHW3000BG0 MHW3000BW0 MHW4200BG0 MHW4200BW0 MHW6000AG0 MHW6000AW0 MHW7000AG0 MHW7000AW0 MHW3000BG1 MHW3000BW1 MHW4200BG1 MHW4200BW1 NFW5700BW0

Serial Numbers:
All serial numbers.

Overview:
The model numbers listed above represent the next generation of front‐load, direct drive washers (aka Alpha 2.0). This new platform includes many new features and components. The following pages will provide a comprehensive overview of those components, and if applicable, their diagnostic procedures.

Download: W10642118.pdf

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Overview:
To increase customer satisfaction, it is important to educate your customer with information on their new top-load washer. This pointer, along with Delivery Pointer # W10657199, should be performed together during the VMW product installation.

Download: W10657325.pdf

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Brands Affected: Whirlpool, Maytag, Amana
 
Overview:

To increase customer satisfaction, it is important to educate your customer with information on their new top‐load washer.

5 things to tell customers about conventional and HE top‐load washers

  1. Normal sounds – Customers may hear different sounds than they’re accustomed to hearing:
     
    Longer pauses between cycles
    Clicking sounds
    Door lock sounds
    Different sounds in spin and agitate
  2.  

  3. Balanced/unbalanced loads – Clothes should be loaded loosely and evenly around the basket wall. The washer will balance loads that shift during cycle. A large, unbalanced load could result in longer wash cycles, reduced spin speed, and clothes that are wet at the end of the cycle.
  4.  

  5. Machine uses considerably less water – Low water cleaning means concentrated cleaning. Clothes can come out drier because of more advanced cleaning action and higher spin speeds.
  6.  

  7. HE laundry detergent – HE (High‐Efficiency) washers are marked with the HE logo either on the control panel or on a sticker underneath the lid. When installing an HE washer, notify the customer that using regular detergent in a high‐efficiency washer is not recommended. These machines are designed to use only HE High Efficiency detergents. Washers without the HE designation can use regular detergent.
  8.  

  9. Cycle Selection – Help your customer understand that these new washers offer more cycles and options, so picking the cycle that fits each load’s needs will result in better fabric care. Please make sure to refer your customers to the Use and Care Guide for more details on choosing the right cycle for the specific load they are washing.

 

Download: W10657326.pdf

 

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Models:

The following models use dispenser part number W10187307
MVWB300WQ* MVWB750WQ* MVWB850YW* WTW6800WB1 WTW7800XB2 WTW7800XW3
MVWB400VQ0 MVWB750WR* MVWB950YG* WTW6800WL1 WTW7800XB3 WTW7800XW4
MVWB450WQ* MVWB750YW0 MVWB950YW* WTW6800WW1 WTW7800XB4 WTW8200YW0
MVWB455YQ0 MVWB755YL0 WTW6200VW1 WTW7300XW* WTW7800XL2 WTW8240YW0
MVWB700VQ0 MVWB755YQ0 WTW6300WW0 WTW7320YW0 WTW7800XL3 WTW8600YW*
MVWB750WB* MVWB755YR0 WTW6340WW0 WTW7340XW* WTW7800XL4 WTW8800YC*
MVWB750WL* MVWB850YG* WTW6500WW1 WTW7600XW2 WTW7800XW2 WTW8800YW*
(* all engineering versions)

The following models use dispenser part number W10170353
MVWB800VB0 MVWB800VU0 MVWB850WL* MVWB850WR*
WTW6700TU2 WTW6700TW2
(* all engineering versions)

The following models use dispenser part number W10304121
WTW7600XW0 WTW7800XB0 WTW7800XL0 WTW7800XL1 WTW7800XW0 WTW7800XW1
WTW7600XW1 WTW7800XB1

The following models use dispenser part number W10059160 (subs to W10642278)
WTW6400SW0 WTW6400SW1 WTW6400SW2 WTW6600SB0 WTW6600SB1 WTW6600SB2

The following models use dispenser part number W10161865
WTW6200VW0 WTW6400SW3 WTW6600SB3 WTW6700TU1 WTW6700TW1

Serial Numbers:
Date codes between C000 – C330, (12/25/2009 to 7/23/2013)

Date codes between: C000–C330

Concern:
Customer may see dispenser overflow or small amount of water on the floor. Dispenser overflows may also cause left hinge to rust or not to function properly.

Cause:
Possible high rate of water flow into the dispenser may increase chance of overflow.

Correction:
Remove old dispenser assembly and replace with new dispenser with additional drain port.

**IMPORTANT: Depending on model, the dispenser may be labeled as either a Bleach dispenser, or Stain Removal dispenser. Some models have both dispensers, but only the left‐rear dispenser has the added drain port.

figure 1 - old dispenser without extra drain port
Figure 1 ‐ Old dispenser without extra drain port

figure 2 - new dispenser with additional drain port
Figure 2 – New Dispenser with additional drain port

Download: W10545059A.pdf

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Brands Affected: Whirlpool, Maytag

Models:
WET3300XQ1 WGT3300XQ2 MET3800XW1
MGT3800XW2 YMET3300XW1 YWET3300XQ1

Serial Numbers:
All serial numbers

Overview:
A new single, 3-level (high/mid/low) pressure switch is replacing the existing dual pressure switch configuration currently used in the Full Size, Over/Under (FSOU) washer & dryer.

In previous models, the dual pressure switches were mounted directly to the console. On the new models the dual pressure switches have been replaced by rotary switches, which are both wired to the new single pressure switch.

The pressure port on the switch is contoured for a better seal and the new Heyco hose clamp is used to ensure a complete 360° tight seal around the fitting.

IMPORTANT: The new single pressure switch assembly is not backward compatible with earlier models that use dual pressure switches.

The service part replacement for the pressure switch includes the switch, harness, and clamp. (Kit does not include the hose.)

figure 1 - Heyco clamp
Figure 1 – Heyco Clamp

figure 2 New Pressure Switch
Figure 2 – New Pressure Switch

New Pressure Switch Location:
The new pressure switch is accessable from the front. It is located behind the console in the upper right corner area behind the flame-retardant material (see figures 3 & 4).

figure 3 and 4 switch location
Figure 4 – Switch location w/console lowered

The tab on the back of the new pressure switch can be easily removed or inserted into the switch bracket (Figure 5).

figure 5 - view from top of FSOU
Figure 5 – View from top of FSOU

The switch bracket is mounted by screw to the top of the FSOU (see figure 6).
NOTE: The screw that holds the bracket in place is accessible without removing the top cover of the unit.

figure 6 - view from top of FSOU
Figure 6 – View from top of FSOU

Pressure Hose Routing and Clamp:
The pressure hose must be routed across the console area being sure to stay on the console side of the bulkhead (see figure 7).

figure 7 - pressure hose routing
Figure 7 – Pressure Hose Routing

The new Heyco clamp (included in the service replacement kit) must be applied to the new pressure switch. Slide the clamp over the pressure hose and then insert the hose over the pressure port until it comes in contact with the body of the switch. Center the Heyco clamp over the pressure port and completely compress the clamp around the pressure hose. (Figure 2)

Pressure Switch Connections:

figure 8 - connection diagram
Figure 8 – Connection Diagram

Pressure Switch Schematic:

figure 9 - schematic
Figure 9 – Schematic

Download: W10637049.pdf

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